Providing health and community services to the Upper Murray area Acute care, medical clinic and other hospital services Working in the community, with the community Residential care, retirement village and hostel Proudly supporting the Upper Murray area

Upper Murray Health & Community Services

Quality & Safety

Accreditation under National Standards

Upper Murray Health & Community Services is working towards accreditation under the new National Standards. The 10 National Safety and Quality Health Service (NSQHS) Standards include the following standards.

Standard 1: Governance for Safety and Quality in Health Service Organisations

Standard 2: Partnering with Consumers

Standard 3: Preventing and Controlling Healthcare Associated Infections

Standard 4: Medication Safety

Standard 5: Patient Identification and Procedure Matching

Standard 6: Clinical Handover

Standard 7: Blood and Blood products

Standard 8: Preventing and Managing Pressure Injuries

Standard 9: Recognising and Responding to Clinical Deterioration in Acute Health Care

Standard 10: Preventing Falls and Harm from Falls

Standards 2 of the National Standards focuses on partnering with consumers, which means collecting and acknowledging feedback from people who use the services provided. UMHCS would like to provide consumers with relevant newsletter about partnering with consumers;

NSQHS Newsletter January 2014

NSQHS Newsletter February 2014

NSQHS Newsletter March 2014

 

 

Ensuring Quality of Service

UMHCS has developed a continuous quality improvement culture with the introduction of various strategies and initiatives to ensure that an effective quality control system is in place. The Board of Management, Chief Executive and staff of UMHCS are committed to the provision of quality health care for our community.

Ensuring Quality

Accreditation is a formal process to ensure that we deliver safe, high quality care based on standards and processes devised and developed by health care professionals for health care services. UMHCS is moving to accreditation under the National Standards. QIP (Quality Improvement Council) will review our eligibility in October 2014.  Other accreditation processes within our agency include the Community Common Care Standards which relate to our home and Community care Service (assessed April 2013), AGPAL – which relates to our General Practise (Due late this year), and Quality In Practise (QIP ) which relates to our radiography department and is current until June 2016

Upper Murray Health & Community services has been continuously accredited by what was QICSA and is now known as QIP  and as a result, our commitment to quality outcomes can clearly be demonstrated.

Risk Management

Upper Murray Health & Community Services has an overarching risk Management Framework that is supported by 4 underlying risk Management Policies.  These Policies were developed to ensure there is a process in place for the systematic reporting and review of adverse events and clinical performance in accordance with Department of Health (DH) Policy and Funding guidelines, and the Australian Standard on Risk Management AS 43601999.

They are;

  • QSRM: Clinical Risk Management

The essence of clinical Governance is to  ensure that the right things happen to clients more often (by making it easy to do the right thing) and the wrong things happen to clients less often (by making it difficult to do the wrong thing)

  • QSRM: Financial Risk Management

UMHCS is committed to prudent and accountable financial management. Financial risk is managed via systems that enable the organisation to analyse, evaluate, monitor and review financial performance.

  • QSRM: Work Health & safety Risk Management

The UMHCS Work Health & Safety Risk Policy aims to pull together data from incident reports, audits and other data collection points throughout the agency using RiskmanQ.  This data is monitored and analysed with a focus on planning environmental, structural and systems changes that will further reduce the chance of risks across UMHCS.

 

  • QSRM: Workforce & Community Risk Management

UMHCS considers risks to patients / clients / consumers, risks to staff and risks to the organisation as serious. Robust audits, reviews, training and management strategies are implemented to ensure UMHCS continues to foster relationships and partnerships that are mutually beneficial by being innovative, transparent and fair in our dealings with our people, our professionals and our community

 

If you would like any more information on any of these areas please contact our Quality Safety Risk Manager – Nicole Martin

 

Name: Nicole Martin – QUALITY SAFETY RISK MANAGER

Work Days : MONDAY, TUESDAY, WEDNESDAY (OCCUPATIONAL THERAPIST THURSDAYS)

Qualifications: BA Health Science Occupational Therapy, Diploma of Management

Key Responsibilities:

  • QUALITY PROGRAMME – AGENCY WIDE
  • SAFETY & RISK MANAGEMENT – AGENCY WIDE
  • ACCREDITATION
  • INCIDENT REPORTS
  • COMPLIMENTS, COMPLAINTS & FEEDBACK
  • POLICY & PROCEDURE SYSTEM
  • LEGISLATIVE COMPLIANCE OF AGENCY