Providing health and community services to the Upper Murray area Acute care, medical clinic and other hospital services Working in the community, with the community Residential care, retirement village and hostel Proudly supporting the Upper Murray area

Upper Murray Health & Community Services

Upper Murray Health & Community Services (UMHCS) is committed to continually improving the way services are provided. To achieve this UMHCS recogniss the need to encourage suggestions and feedback from patients, clients, relatives and the community in general. This can be in the form of a compliment, complaint or suggestion. Compliments, complaints adn suggestions are an opportunity to review systems and processes and improve the quality o fthe services provided.

In accordance with the compliment, complaint and suggestion procedure, UMHCS acknowledges that:

  • All patients, clients, relatives and community members are encouraged to make written or verbal recommendations for improvement, which will be dealt with
  • Its responsibility to ensure that people are aware that they can complain to relevant external bodies
  • Complaints mechanisms will be described in plain language for clients through written materal, and on the UMHCS website

Please address any compliments, comments or complaints to:

Maxine Brockfield
CE/DON
PO Box 200
CORRYONG VIC 3707
Email: maxineb@umhcs.vic.gov.au

 

Any problem is usually best solved at the point of service in the hospital. However, if you are not satisfied with the response to your complaint or you wish to take your concerns further, please contact the Health Complaints Commission (HCC). The HCC provides a free and confidnetial service for anyone with a complaint about a health service provider in Victoria.

Health Complaints Commissioner
call: 1300 582 113
email: hcc@hcc.vic.gov.au
visit: www.hcc.vic.gov.au
Send a letter: Level 26, 570 Bourke Street Melbourne VIC 3000

Compliments & Complaints Policy & Procedure

Compliment & Complaint Feedback Post Card